Many people consider online reviews from Facebook, Google, Angie’s List, etc. when shopping for goods and services. Positive online reviews are great for small businesses but soon or later you will have to deal with a negative review from an unhappy customer.
By Alain Houle, Alco Web Design LLC
The following link will take you to an outstanding article that explains how to respond to negative online reviews. This article will show you how to turn negative reviews into positive reviews. It will also show you how to take advantage of those negative reviews to show other potential customers how important customer satisfaction is to your business.
Usually I write my own blog posts but this article is so well done, there is not much I could have add to it so here it is at https://www.brightlocal.com/2017/08/23/how-to-respond-to-negative-reviews/.
Monitor Online Reviews
Quickly responding to negative reviews is of prime importance but there are so many online review sites that it is very difficult and time consuming to monitor all online reviews. We can automate this process, so you receive an email identifying your new online reviews on a weekly basis. For more information call us at (920) 850-4642 or fill in this contact us from and we will get back to you promptly.
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About the Author
My name is Alain Houle. Since the late 1990s I own and operate Alco Web Design LLC from my home office in Greenville Wisconsin. I specialize in creating professional and cost-effective websites for small-business owners in the Appleton Fox Valley. I love to help local entrepreneurs grow their businesses. Contact me now!